Privacy Policy

This policy explains what information AnnArborMasterPlumbers.com (“Ann Arbor Master Plumbers”, “we”, “us”) collects when you visit this website, fill in a form or call us, how we use it and whom we share it with.

Who we are

Ann Arbor Master Plumbers is a plumbing referral service for Ann Arbor and Washtenaw County, Michigan. When you ask for help, we pass your request to an independent, licensed plumbing contractor who serves your area, and that contractor performs the work.

Information we collect

• What you give us: your name, phone number, e-mail address, city or ZIP code, the service you need, how soon you need it and the description of the problem you type into our forms.
• Phone calls: calls to our phone numbers go through a call-tracking service that records the calling number, the date, time and length of the call and, where permitted, a recording of the call. Recordings help us route your request, check service quality and resolve disputes.
• Automatically: like most websites, our servers and tools record technical information such as your IP address, browser type, the pages you visit and the page that referred you. We may use cookies and similar technologies, including analytics and advertising tags such as Google Analytics or Google Tag Manager, to understand how the site is used and how visitors find us.

How we use it

• To respond to your request: to call, text or e-mail you about it and to arrange service.
• To pass your request to the plumbing contractor who will contact you and perform the work.
• To keep records of requests and calls, check quality and prevent fraud or abuse.
• To understand and improve the website and our advertising.
• To comply with the law.

Who we share it with

• Plumbing contractors: we share your request and contact details with the independent contractor who will respond to it. Their own privacy practices apply to information they collect from you.
• Service providers: companies that host the website, deliver e-mail, provide call tracking and recording, analytics or advertising, under agreements to protect it.
• Financing: if you apply for financing, your application goes to the lender, under the lender’s own privacy policy.
• Legal reasons: when required by law, or to protect rights, safety and property.
• Business transfers: if this website or business is sold or transferred, information may transfer with it.

We do not sell your personal information.

Calls and text messages

By submitting a form or calling us, you agree that we and the contractor handling your request may contact you about that request by phone, text message or e-mail at the details you provided. Message and data rates may apply. We will not use your number for unrelated marketing without your consent. Reply STOP to any text message to stop receiving texts.

Cookies and your choices

You can block or delete cookies in your browser settings; the site will still work. You can opt out of Google Analytics with Google’s browser add-on, and manage ad personalization in your Google account.

How long we keep information

We keep request and call records for as long as needed to provide service, keep business records and meet legal obligations, then delete or anonymize them.

Security

We use reasonable safeguards to protect your information. No website or transmission over the internet is completely secure.

Children

This website is not intended for children under 13, and we do not knowingly collect information from them.

Your requests

To ask what information we hold about you, or to have it corrected or deleted, call us at (734) 228-7852 or send a request through the form on our contact page and tell us it is a privacy request. We may need to verify your identity.

Changes

We may update this policy. The date at the top shows the latest version. See also our Terms of Service.